I was a customer of Impulse Telecom. What happened?
Does Peoples Utility offer telephone service?
If I had an account with Impulse Telecom, do I need to sign-up with Peoples Utility again?
I owe Impulse Telecom money, do I have to pay you for that before I sign-up?
Can I receive Collect Calls on my Home phone?
Can I receive Collect Calls on my Business or VOIP Phone?
Can I keep my existing Phone Number?
Is my installation/activation fee a deposit?
What information do I need to provide to apply for Dial-up Internet Service?
Do you offer Inside Wire Maintenance Programs?
What taxes are associated with my Local Telephone Service.
What happens if I can't pay my bill?
What happens if my phone actually does get turned off for non-payment?
Do you have Life Line Service?
What happens if I go over my packaged minutes in my wireless rate plan?
What do I do if I don't agree with a charge on my bill?


I was a customer of Impulse Telecom. What happened?
Impulse Telecom made a decision to no longer provide telephone and other communication services. Customer who had local dial tone service were transferred to Embarq in June 2008. Long Distance Only, Wireless, Paging and Internet Customers were transferred to Peoples Utility in June 2008. Impulse Telecom no longer offers communication services, but if you need to contact them, visit their website at www.impulsetelecom.com or by phone at 702-547-6446.

Does Peoples Utility offer telephone service?
Yes! We offer residential local service Powered by dPi. We also offer Wireless Services, Business Telephone Service, and Internet Services. We also can activate and take payments for your Boost Mobile phones. Call us at 877-384-8255 for more details or browse our website.

If I had an account with Impulse Telecom, do I need to sign-up with Peoples Utility again?
Yes. Even though we did take some of the customers from Impulse Telecom, we didn't take them all. If you wish to sign up for new service you will need to go through the sign-up process again.

I owe Impulse Telecom money, do I have to pay you for that before I sign-up?
No. Peoples Utility is NOT Impulse Telecom. Your billing account from each company is separate.

Can I receive Collect Calls on my Home phone?
For Residential Services you can, but you must sign up for dPi Inmate Advantage Program. This is a prepaid program in which a separate billing account is set up.

Can I receive Collect Calls on my Business or VOIP Phone?
Yes, but those calls will come to you on a separate bill from the carrier of the Collect Call. They will not appear on your Peoples Utility bill. In some cases you may be required to set up a billing account with that carrier (s).

Can I keep my existing Phone Number?
Yes you can. As long as your existing carrier has not suspended your service you can port your number to Peoples Utility.

Is my installation/activation fee a deposit?
No it is not. This is a fee paid in advance to install/activate your service with Peoples Utility.

What information do I need to provide to apply for Dial-up Internet Service?
All you need to provide us with is a User ID and a Password. The User ID must be 4 to 8 characters in length. This is the first part of your future email address (i.e userid@domainname.com). You must also select a password. The password must be 6-8 characters in length, it must contain numbers and letters and it can not be a dictionary word. Also please provide that your computer's operating system (i.e Windows 95/98, Mac etc..). The set up instructions for service are usually mailed outwithin 1 to 2 business days after we receive your order.

Do you offer Inside Wire Maintenance Programs?
Yes. There is a monthly fee associated and that is determined based on the Residential or Business services as well as traditional phone service or VOIP. No matter what case is involved, IWM covers only normal wear and tear and does not cover malicious damage or Acts of God. IWM must be in place on each line of service for 3 uninterrupted months before service calls are covered.

What taxes are associated with my Local Telephone Service.
Taxes and fees depend on the services you are buying. Telephone Service, Long Distance Service, Internet Service, VOIP Service and Wireless Services all carry different taxes and fees associated to them. These taxes and fees are determined by the type of service in association with the geographic location the services are being provided. Taxes and fees are broken down on your monthly statement. Taxes and fees are regulated by the Federal Communications Commission in conjunction with the Public Utility Commission of the State in which services are provided. If you have any questions on those taxes and fees, please contact Customer Care at 877-384-8255.

What happens if I can't pay my bill?
Peoples Utility knows that sometimes are tougher than others. If you run into a problem paying your bill, call our Customer Service Department and we can work something out. We value your business and can set up arrangements and billing over time to help make it easier on your budget. Don't just let it get go. Call us. We don't like having to turn your phone off, so we will work with you in almost anyway.

What happens if my phone actually does get turned off for non-payment?
In the unfortunate event that we have to suspend your service for non-payment a restore fee plus your TOTAL balance due will be required to restore the services. This may include charges that aren't due yet. Your services will remain suspended for approximately 5 days then be disconnected. You will lose the telephone number and to reconnect will cost a full activation fee and take longer to reactivate your phone. Our best advise, DON"T LET YOUR PHONE BE SUSPENDED!

Do you have Life Line Service?
In some areas we can provide Life Line Service. Requirements and proof of eligibility are required. For more information, please call Customer Care at 877-384-8255

What happens if I go over my packaged minutes in my wireless rate plan?
Overage is billed at a per minute rate specified by your rate plan you have chosen. If you go over packaged minutes you will be notified via SMS to your handset. We advise you to call into our office and either pay the overage or upgrade the services and pay the plan difference. If the overage continues, you may be suspended and the amount to restore will vary depending on the usage and the plan. Suspension of wireless services does put you in breach of your service agreement and could incur Early Disconnect Penalty(s). Please see your Terms and Conditions of Service for more details.

What do I do if I don't agree with a charge on my bill?
Peoples Utility takes great effort in making sure you have an accurate and easy to read bill. In the event that you disagree with a charge on your statement, please contact Customer Service immediately at 702-431-4000. We will gladly review the charge with you and if necessary place the charge(s) in dispute. You will still need to pay for the disputed charges. When the dispute is settled you will be notified in writing and any credit due will appear on your next statement. If you do not pay disputed charges, you may still be charged late fees and have your services interupted for non-payment. Any late fees incurred while charges are in dispute and that dispute is later credited to you, late fees will NOT be reversed.